At ShyCare, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund and return policy to ensure a smooth process.
1. Returns
- Eligibility: Products must be unused, in their original packaging, and in the same condition as received.
- Return Window: You have 14 days from the date of delivery to request a return.
- Non-Returnable Items: Certain products such as personal care items, opened beauty products, and gift cards are not eligible for returns.
2. Refunds
- Refund Process: Once your return is received and inspected, we will notify you of the status. If approved, your refund will be processed within 5-7 business days.
- Refund Method: Refunds will be issued to your original method of payment.
- Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
3. Exchanges
If you received a damaged or defective item, we will happily exchange it for the same item. Please contact us within 7 days of receiving the product.
4. How to Initiate a Return
To start a return, please email us at info@shycare.com with your order number and details of the product you’d like to return. We’ll provide further instructions and a return shipping label if applicable.
5. Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please:
- Check your bank or credit card statement.
- Contact your bank or credit card company, as it may take additional time before the refund is posted.
- If you’ve done all of the above and still haven’t received your refund, contact us at info@shycare.com.
6. Contact Us
If you have any questions or concerns regarding our refund and return policy, feel free to contact our support team:
Email: info@shycare.com
Phone: +92 302 7117685